Support teams
Resolve common tickets instantly and keep agents focused on complex cases.
Applied AI
An Inteople product
ReplyFlow AI
Answer every customer faster — without losing the human touch.
AI reply and workflow automation that drafts, routes and resolves customer conversations across every channel. ReplyFlow handles the routine and hands the nuanced cases to your team — with humans always in control and analytics built in.
Built & operated by Inteople
ReplyFlow AI is one of our own ventures — our applied-AI practice, productized and run by our teams.
Product vision
Customers expect instant, accurate answers. Teams can't scale infinitely. ReplyFlow exists to let AI carry the volume while people own the judgment.
Support and sales teams drown in repetitive messages — the same questions, across more channels, at all hours. ReplyFlow reads each conversation in context, drafts an accurate reply grounded in your knowledge, and either sends it or routes it to the right person.
It's not a chatbot bolted onto a website. It's a workflow engine for conversations: automate what's safe to automate, escalate what isn't, and measure everything — so service quality goes up as cost per conversation goes down.
Who it's for
Built for teams that live in the inbox
Sales & growth
Respond to leads in seconds and never let an inquiry go cold.
Operations leaders
Scale customer communication without scaling headcount linearly.
SMBs & agencies
Offer enterprise-grade responsiveness with a small team.
Core features
What ReplyFlow does
AI reply drafting
Context-aware replies grounded in your knowledge base, ready to send or edit in one click.
Smart routing & workflows
Classify, prioritize and route conversations automatically, with rules and AI working together.
Human-in-the-loop
Set what auto-sends and what needs approval — confidence thresholds keep people in control.
Omnichannel inbox
Email, chat, social and messaging unified, so every conversation lives in one place.
Knowledge grounding
Connect docs, FAQs and past tickets so answers stay accurate and on-brand.
Analytics & insights
Track resolution rate, response time, automation share and CSAT in one dashboard.
Inside the product
A look at ReplyFlow
RInbox
Auto-resolved
68% today
AI
You
AI
Use cases
How ReplyFlow is used
Tier-1 support automation
Resolve FAQs, order status and account questions instantly, escalating only what needs a human.
Lead response
Reply to inbound leads in seconds, qualify them, and hand warm conversations to sales.
After-hours coverage
Keep responding accurately around the clock without staffing every shift.
Agent assist
Give human agents AI-drafted replies and suggestions to handle more conversations, better.
Technical highlights
The engineering underneath
RAG over your knowledge
Retrieval-augmented generation grounds every reply in your docs and history, with citations.
Model-agnostic core
Routes across leading LLMs per task for the best balance of quality, latency and cost.
Channel integrations
APIs and connectors unify email, chat, social and messaging into one workflow.
Guardrails & evaluation
Confidence scoring, safety filters and continuous evaluation keep automated replies trustworthy.
LLM / RAGmodel routingmulti-tenant SaaSintegrations APIguardrailsanalytics
More Inteople products
ReplyFlow AI
Reply faster, scale smarter
See how ReplyFlow automates the routine and elevates your team — try it free or book a walkthrough with us.